Delivery & Returns
What is the cost of delivery?
All orders sent via DHL Express (2-4 Working Days) tracked services:
Orders over $199 – Free Shipping
Orders under $199 - $9.99 USD
Returns are available - see Returns Policy
No additional import duty or tax fees applicable, pay once only.
The Blakely team works hard to get your package dispatched as soon as possible and over to DHL who manage the delivery process.
Deliveries can be made anytime between 7am and 6pm and a tracking link is provided by DHL for up to date tracking of your parcel.
DHL Express Delivery: 2-4 Working Days
A signature may be required on receipt of your parcel. If you're not in when your parcel arrives, a card will be left telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
* Deliveries are not made or shipped on bank holidays, so you can expect your order to arrive the next working day.
We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.
You own the Products once we have received payment in full, including all applicable delivery charges.
If your order has not arrived by the estimated delivery date, we're here to help. Please contact firstname.lastname@example.org
Before getting in contact with us, have you tried: Checking we have the correct delivery address for your order and your contact details are up to date as per confirmation email. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery. Also check with your neighbours to see if they have accepted the parcel on your behalf or looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.
We are unable to amend any part of your order or change the delivery or payment method once your order is complete.
If you are missing an item in your package we may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
If you would like to find out more information before placing an order please contact our Customer Services Team at email@example.com
Returns and Refunds
What is your Returns Policy?
To be eligible for a Refund...
Returns must arrive to us within 14 days of date of delivery tracking confirmation for a refund.
To be eligible for a Gift Voucher...
Returns must arrive to us within 28 days of date of delivery tracking confirmation for a refund.
Returned items must be sent by the customer at their cost to:
Blakely Clothing Co Limited, Blakely HQ, Marriotts Way, Melton Constable, United Kingdom NR24 2BT
Please mark the shipment as 'returned items including the export waybill number' to avoid customs charges and products being resent back to you. You can locate the export waybill number on the shipping emails you received from us.
The goods are your responsibility until they reach our warehouse, so make sure that they packaged securely to avoid damage during transit. We recommend sending items via a tracked postal service and obtaining proof of posting or tracking information.
Products must be returned unworn in original packaging, with all tags and labels still attached and complete. All goods will be inspected on return.
When making a return please make sure that you include the original invoice, highlighting whether you would like a refund or a gift voucher next to each returned item.
Underwear items cannot be returned due to hygiene reasons.
If you would like to find out more information before making a return please contact our Customer Services Team at firstname.lastname@example.org
We will refund any items returned satisfactorily in line with our Returns Policy within a strict 14 days from delivery tracking confirmation date.
Please highlight on the original invoice that you would like a Refund and for which returned items.
We will refund the price paid for your item and this process can take between 1-2 weeks from the date we receive your returned goods.
We only offer refunds onto the original payment method used to make the order.
You will receive an email notification once your Refund has been processed.
If you return an order placed on a gift voucher, the refund will be applied to the gift voucher or a new gift voucher issued.
Please email us at email@example.com should you require any assistance during this process.
I have ordered the incorrect item or size, how can I change this?
Unfortunately due to the speed of our Warehouse team, we cannot guarantee that we can make changes to orders before shipment especially in peak times. However, if you do want to make a change, please email firstname.lastname@example.org and our team will be able to advise if they can make the change for you.
My order is faulty, how I can I get a replacement item?
We are sorry to hear that you have received a faulty item. Please email us at email@example.com with the following information:
Your order number
Photo that shows the fault
Full photo of the product
We will then be in contact to resolve the issue.